Privacy Policy

Privacy Statement & Confidentiality
Food Routes respects the user’s privacy and is committed to protecting your privacy.

Food routes privacy policy is intended to inform the user of our privacy principles and of the choices the user can make about the way the user’s information is collected online and how that information is utilized by
Certain pages on have been structured in order for the user to access the booking portal without identifying yourself ( ‘The user”) or revealing any personal information.
Should the user wish to make full use of , the user will be required to provide with personal information and accordingly we have made this notice readily available on our home page and at the bottom of every page that collects personal information. All the information obtained through  ("Our Website") is treated as confidential. We request Information from the user to fulfil Foodroutes reservation services, to make the user’s visit more productive and to provide the user with a better service.
Foodroutes  developed its privacy practices in line with the South African draft bill on the Protection of Personal Information, the Canadian Standards Association's Model Code for the Protection of Personal Information as well as the U.S.-E.U. Safe Harbor principles.
A complete copy of the Model Code is available at

Authorised employees within the company on a need to know basis only use any information collected from Featured establishments “principals” and possible travellers. We constantly review our systems and data to ensure the best possible service to our users. Foodroutes will not sell, share or rent your personal information supplied to Foodroutes to any third party or use your e-mail address for unsolicited mail.


This privacy policy applies to only. This statement is not applicable to other related websites not specifically included.  may contain links to or from other sites ('linked sites'), including sites maintained by Foodroutes but which are not governed by this privacy policy. Accordingly, Foodroutes is in no way responsible for the content or the privacy and security policies employed by linked sites.
Furthermore this policy is to be read together with the Foodroutes data Collection Policy
In terms of the Electronic Communications and Transactions Act, No. 25 of 2002, is a Data Controller, namely Foodroutes electronically collects, collates, processes and stores personal information obtained through the use of, for purposes identified and outlined below.

Data Collection and Purpose

Foodroutes undertakes to only collect and use personal data voluntarily provided by yourself to this site.
You are able to browse this site without disclosing any personal information about yourself.
You may choose to provide Foodroutes with limited personal data as required in order to register for certain services.

Types of information collected

When you enquire regarding availability on , we need to collect certain information about you in order to provide you with the services you have requested.
This information may include, but is not limited to:

  • Name.
  • Email Address.
  • Business or Home Address.
  • Employer/ Affiliated Organisation.
  • Nationality
  • Contact Telephone Numbers.
  • Date of Birth.
  • Reason for Accessing Site.
  • Intended Usage of Information Requested.

How is this information used?

Information provided by the user
Foodroutes store any information you enter on or give us in any other way. The majority of this information is required in order for  to fulfill the user’s accommodation enquiries, bookings and any communications with you. The user can choose not to provide with additional information, but the user will then not be able to take advantage of all and /or many of the features on the website.
User and/or principal interaction
In order to provide a better service Foodroutes usually monitor the usefulness, efficiency and effectiveness of our website and communications with the user. This includes identifying popular newsletters, response times from principals to users and which articles were read and which portions of our website are well received and which could be improved.
Information from 3rd party sources.
Foodroutes may receive information about the user from other affiliated entities and add it to the Foodroutes account information. Sunch an example of  these might include credit card agencies, courier services or accommodation providers which help Foodroutes to fulfil current and future reservations and prevent fraud.
Once you choose to enquire with and provide us with personal information, this process automatically forms part  of the user’s registration password where the users username and password will be generated in order to proceed. The information will be used for the purposes of providing you with the requested service and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002.
Once registered the information will only be used for the specified service(s) outlined below:

  • Register for certain updates on information providers.
  • Express request for information to be provided to you.
  • General contact with
  • Register for access to booking facilities & browsing of information and facilities on the site.

Disclosure of information respect the user’s privacy and undertake not to sell, rent, lease, or give away your personal information to others.
Certain non-personal information may be collected while you are using the website. This will comprise of data about usage and service operation that is not associated with a specific personal identity. For example foodroutes collect technical information such as operating system and browser type and version, which foodroutes use to ensure that caters for the technical needs of our users.  may collect and use this non-personal information to evaluate and track how the booking Portal is being used.
Most non-personal data is collected via cookies or other analysis technologies e.g IP addresses.

  • IP Data

When the user enter Our Website, foodroutes collect the users IP address, which identifies the user’s Internet Service Provider, but does not identify the user as an individual, the type of web browsing software the user use, the user computers operating system, the URL of the web page from which the user came to visit and the language the user selected for the user web browsing software (collectively referred to herein as clickstream data).. This information is used for the operation of, and to maintain the quality of the service. Additionally, this information is used for general statistical purposes regarding the use of Foodroutes.
Foodroutes needs and uses the user’s personal information to provide the user with the services he/she request and to help foodroutes better understand the user’s needs and interests in the future.
Specifically, Foodroutes uses the user’s information to help him/her to complete and process the transactions the user have requested.
Personal data given to Foodroutes may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.

  • Cookies

Cookies are small elements of data stored on the user’s computer's hard drive or memory by the user’s browser when the user visit Our Website. Each cookie contains unique characteristics so that our web server can later recognize the user’s computer. Foodroutes use cookies to make reserving accommodation faster and easier. Some of the features of may not work properly or not at all if the user disable the use of cookies. The information collected by cookies placed by Foodroutes is anonymous and does not contain your personal Information.
These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access, and may be used to store and collect information relating to your viewing and use of
Information collected through cookies is used to create a profile of our users.
Most cookies expire after a defined period of time, or the user can delete the cookie file at any time. Most web browser software is initially set up to accept cookies. The user can reset his/her web browser software to refuse cookies or to indicate when a cookie is being sent.
However, some parts of will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, the user will not be able to set personalized preferences, and/or may have difficulty completing transactions.

With whom and how Foodroutes will share the user’s information?

Foodroutes will not share your personal information with third parties except in responding to your requests for products or services.
Foodroutes gives limited access to the user’s personal information to the “prinipals”( accommodation providers )with whom you have chosen to enquire at or make a reservation. Foodroutes only give access to that portion of your personal information that is needed by the establishment to respond to your enquiry and/or process your reservation. is a secure website and is protected using Secure Socket Layer (SSL). SSL is the globally accepted standard technology used to encrypt your information during transmission.
Foodroutes partners with other organizations who may provide you with the services requested through the Foodroutes Portal. We make use of and integrate with third-party companies to obtain up-to-the-minute availability for some of the establishments listed on
These partner organisation are required to keep confidential the information received on behalf of Foodroutes and may not use it for any purpose other than to carry out the services they are performing for Foodroutes.
Foodroutes could merge with or be acquired by another business entity or organization. In such an event Foodroutes will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information. However, you are requested to continually check this privacy policy for any updates or changes.
Some pages on include functionality from, and links to, third party websites such as Google Maps, FaceBook and Twitter. These websites are governed by their own privacy statements, and foodroutes are not responsible for their operations, including but not limited to their processing of personal information. Foodroutes advises the user to review their privacy statements before providing them with your personal information.

Privacy preferences  

Foodroutes will not use any of your personal information for a different purpose than the one stated when you provided your data.
Examples of unrelated uses include sending communications about updated information, new services and marketing messages.
You can, however, choose to receive these types of non-subscription communications by ticking the box when you register.
Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclosure of Information

Personal information held by will be kept confidential, however, may and will disclose such information in the following instances:

  • At your request or upon your written consent.
  • Should Foodroutes be compelled to do so by a court order or any other legal or regulatory requirement.
  • If it is in the public interest to do so; and/or if it is necessary to protect rights.
  • Any other person under a duty of confidentiality to FoodRoutes.
  • Any person to whom Foodroutes is under an obligation to make disclosure under the requirements of law.
  • Lawyers, accountants, auditors, financial regulators and law enforcement bodies when necessary to administer your money or to respond to a legal enquiry or satisfy a legal requirement.

Sensitive Information

No sensitive information is intentionally collected by Foodroutes and no sensitive information will be collected through unless legally required to do so.
Sensitive information includes but is not limited to race or ethnic origin, political opinions, religious or other beliefs, physical or mental health.
Foodroutes suggests that you refrain from providing such information but points out that by doing so you will be deemed as providing your explicit consent which will enable Foodroutes to use the information for the specified purpose for which it was supplied.

Data Access, accuracy, amendments, retention & opting out

Foodroutes will try to keep the user’s personal information accurate. Foodroutes will provide you with access to the users information, including making reasonable efforts to provide the user with online access and the opportunity to change the user’s information, if possible.
To protect the users privacy and security, when doing so foodroutes will also take reasonable steps to verify the users identity, such as a password and user ID, before granting access to the users data.
Upon request, Foodroutes will:

  • Correct personal information that the user state is incorrect.
  • Permit the user to 'opt out' of further contact (excepting notification of major changes to the service), either on the original site of registration or at any time subsequently, while still allowing basic access to the site.
  • Remove the user and the users personal information provided electronically from Foodroutes’s database, thereby cancelling the user’s registration.

To request a correction or cancellation, send an e-mail to the address provided to you “the user” at registration for this purpose.

Changes to this statement

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this privacy policy at the inception of each session.

Law and jurisdiction

This privacy policy is governed by the Laws of the Republic of South Africa and without regard to the conflict of laws principle. The users agree that any cause of action that may arise under this privacy policy shall be commenced and be heard in the appropriate court in South Africa. The user agree to submit to the personal and exclusive jurisdiction of the courts located within South Africa.

Acceptance of policy

By using, or otherwise providing your personal information to Food routes, you signify your acceptance of our privacy policy.
If you do not agree to this policy, please do not use the or provide any personal information to Food Routes.
Effective date of policy: 1 November 2013